Bpower2

Multiplaner Applied To Monitoring Phone Calls

Telephone calls plays an increasingly important role in modern business

Modern economy is changing extremely dynamically in the current era of science and technology development. It also has a significant impact on business – many companies are expanding the availability of contact centers, where the main medium of contact with the customer is the phone, possibly supported by other means of communication, such as e-mail, Internet chat, Internet contact via WWW, SMS, fax or visual contact Video. As entrepreneurs operating in the sphere of remote services business admit, the telephone is still an unwavering base for creating a stable, long-term relationship with the customer.Is this fact applied just from the customer’s perspective? The spreading popularity of remote work makes phone calls a requirement not only for customer service or consultant work but also for employee collaboration in almost every company on the market today.

In this new business reality, it is necessary to organize work optimally, not only to ensure continuity of employer-employee-customer contact, but also to create tools that make it possible to simply arrange meetings, create surveys and reports based on real information, and data, and above all, to consciously use the telephone conversation to acquire customers and manage the tasks of a salesman.

Bpower2 in response to needs in your company

With a focus on the goals of making it easier for you, Bpower2 is looking for a solution that will best enable your organization to do business remotely, while translating into significant productivity improvements for salespeople, consultants, and all employees seeking remote contact, including within the contact center.

In the first step, our experts asked themselves a question – what will create the best efficiency in the sphere of contact center in order to better adjust to the customers? To a large extent, this depends on the management of actions taken via the telephone and insight into the statistics of sales representatives’ activity. The undertaken research was aimed at using the potential lying in the basic activities carried out in service enterprises, as well as in sales and other enterprises.

What if... you started working better with your telephone set?

On the basis of this recognition, it becomes apparent that modern companies need access to tools which will support their operations in the area of business, functioning precisely in the telephone handset – an indispensable part of every sales employee. It turns out, however, that the implementation of activities through the means of communication, which is the telephone contact, is a sphere of activity of modern economy enterprises, not only currently still underestimated and underestimated by the authors and designers of system solutions dedicated to enterprises, but also not yet fully recognized and used for the purpose of broadly improving the activities of almost every industry present on the market.

The analysis carried out in this area, based on the skills, extensive knowledge and vast experience of the Bpower2 team in the field of effective business management, created a new direction of software development dedicated to your company’s employees!

Bpower2 presents a new functionality - an application tailored to the needs of your business in the field of contact center!

The proposed solution is an application for monitoring phone calls in your company, to be implemented in the existing system.

  • The main task of the application is to record the activity of the sales representatives in relation to the phone calls made by the employee.
  • By automating the processes occurring on your consultant’s phone, you can provide the highest level of customer service while targeting the system for active monitoring and reporting of analysis and statistics based on business and sales calls.
  • It will be automated and intelligent phone monitoring for you and your company.

How to use it? Nothing simpler! The intuitive panel of the application enables easy reporting of the calls, with a wide range of options to adjust the reports to your business requirements. Thanks to this solution you can easily, in a blink of an eye, access the list of phone calls made during the hours of your choice, control their time, and the numbers dialed, as well as obtain useful analyses, such as monitoring sales representatives’ activity or daily/monthly reports on telephone activity

What do we have to offer you?

This solution, through a cloud-based operation, allows for several functionalities that are certainly worth taking advantage of when operating your contact center. Check out the list of points below:

  1. Easy user registration – each consultant or sales representative will be able to operate within his/her own account.
  2. The ability to register on the user’s phone – the application will ensure the fastest possible action directed at the convenience of the employee and the customer.
  3. Setting call recording hours – a tool that will allow you to effectively schedule the time of your employees, creates a wide range of possibilities for action.
  4. Presence monitoring of sales representatives – as an employer you want to know the effectiveness of consultants in your contact center and how they provide customer service and sell products – Bpower2 wants to provide you with access to this knowledge.
  5.  Monitoring of all calls – this functionality will give you an insight into your customer communication system as well as customer service data within the order made.
  6. Monitoring phone call time – how much time does it take for a sales rep to close a given case? How long does it take on average for salespeople to call in to present an offer to a customer? Fast call time recognition will fully adapt to your needs in this regard.
  7. Application running “in the background” – the use of the new application must not interfere with the concentration on the tasks of your employees and salespeople, so we took care of optimal operation in the proposed system.
  8. Intuitive panel – it allows you to take full advantage of all the functionalities with a simple, user-friendly operation.
  9. Reporting of sales representatives’ work – find out how your salespeople are working, and see the analysis of your employees’ work in the contact center. Reports are available periodically or on demand, depending on your current needs.
  10. Ability to customize reports to your business requirements – the system allows you to fully customize reporting features to your company and the industry in which you operate.
  11. Easy to modify the panel, and change colors – the functionality offered allows you to fully customize the panel to your needs and preferences.
  12. Extending the application to other processes – thanks to this extension the tasks undertaken by the system will be focused on the same objectives as you and your employees.
  13. Reporting of daily phone activity – data on the activity of salespeople and product sales made by phone will be effectively collected every day.
  14. Monthly summary – how effective is your contact center in the bigger picture? Does the undertaken activity translate into better sales of products and services? The monthly summary of your work just generated will answer these questions.

What’s more. We also present a list of optimal functional tools for managers:

  • list of employees’ telephone activity,
  • monitoring sales force performance,
  • reporting of results,
  • business administration.

Additionally, a continuously updated list of undertaken phone calls made by employees will be available, including:

  • time on the phone,
  • number of undertaken phone calls,
  • number of answered phone calls,
  • time of the completed call.

It is also possible to sort and filter the list by selected range or export to disk the whole list or its filtered result. Dedicated profiles on the list of employees will also allow you to see people who, for example, have not made any calls on the current day – this is complemented by the ability to send system messages, system tasks to be performed, e-mail and SMS messages to selected groups of employees, for example alerts about the lack of synchronized reports on a given day.

For whom is dedicated the system Bpower2 Monitoring Phones?

The presented module, aimed at improving the work of your consultants and salespeople while ensuring conscious performance of work, including customer service, meets the needs of companies in the following industries, among others:

Industry

FMCG, Pharmaceuticals, Automotive Machinery, etc.

Commerce

e-commerce wholesalers chain stores

Education

Colleges language schools, driving schools and others.

Services:

Banks, financial brokerage firms, travel agencies, consierge businesses, others.

Are you looking for the best solution?

How does call recording help in the daily work that a sales rep does?

Quick Call Time Recognition will fully adapt to the merchant’s needs in terms of:

  • How much time does he/she need to close given cases?
  • How long does it take, on average, for a call to present an offer to a customer?
  • Which calling times produce the best results in terms of making contact?
  • When does the recipient have time to talk?
  • What are the recipients’ practices on the topic of discussion length and willingness to have longer business discussions?
  • Which customers actively respond to an attempt to make contact, and which customers frequently reject calls?

Thanks to the app’s insight into the calls already made, the employee can better manage his time and optimally plan his tasks for the following days. What’s more, thanks to the automated control of the management over salesperson’s activity, he/she can get current feedback which will allow him/her to perform tasks more efficiently. Thus, the risk of wasting time on unnecessary activities is minimized, the employee feels more confident in his daily work and has wide access to information on how to act in order to act effectively.

How does recording calls help in the manager's daily work?

The new module includes a set of optimal, functional tools for managers:

  • list of employees’ telephone activity,
  • monitoring of traders’ work,
  • results report,
  • business administration.

Additionally, a continuously updated list of undertaken phone calls made by employees will be available, including:

  • time on the phone,
  • number of undertaken phone calls,
  • number of answered phone calls,
  • time of the completed call.

It is also possible to sort and filter the list by selected range or export to disk the whole list or its filtered result. Dedicated profiles on the list of employees will also allow you to see people who, for example, have not made any calls on the current day – this is complemented by the ability to send system messages, system tasks to be performed, e-mail and SMS messages to selected groups of employees, for example alerts about the lack of synchronized reports on a given day.

The manager can see the activity and results of his team in real time and make long-term plans for better effectiveness. The new solution will allow him not only to create surveys and reports based on real information and data, but above all, to consciously use the phone call to acquire customers and manage the tasks of the sales team.

How does the recording of calls support sales and building relationships with the customer and shorten the time of order fulfillment?

Quick Call Time Recognition will fully adapt to the merchant’s needs in terms of:

  • How much time does he/she need to close given cases?
  • How long does it take, on average, for a call to present an offer to a customer?
  • Which calling times produce the best results in terms of making contact?
  • When does the recipient have time to talk?
  • What are the recipients’ practices on the topic of discussion length and willingness to have longer business discussions?
  • Which customers actively respond to an attempt to make contact, and which customers frequently reject calls?

Thanks to the app’s insight into the calls already made, the employee can better manage his time and optimally plan his tasks for the following days. What’s more, thanks to the automated control of the management over salesperson’s activity, he/she can get current feedback which will allow him/her to perform tasks more efficiently. Thus, the risk of wasting time on unnecessary activities is minimized, the employee feels more confident in his daily work and has wide access to information on how to act in order to act effectively.

Case studies

SzOK Szybka Obsługa Księgowa sp. z o.o. Sp. k.

SzOK Obsługa Księgowa was created for those who run their own business, both for those who are starting to run their own companies and for those who are dissatisfied with the accounting services provided so far. Often the issues of settlements with the tax authorities are a tedious and unpleasant duty. Therefore, SzOK proposes a solution which allows you to forget about this sphere of running a business. It provides complete, professional and full personnel and accounting services for companies of various legal forms. Our staff has several years of experience in bookkeeping, based on work under the supervision of tax advisors and auditors. We have the Chief Accountant Certificate issued by the Accountants Association in Poland.

Are you looking for the best solution?