Today’s business is a complex matter, especially if we compare it to business as we knew it a decade ago. Of course, profit, as was the case in the past, remains the main point of focus, but the idea of how to get it has changed drastically.
How’s that? I dare put forward the thesis that, before, the way to gain success was about working a lot, giving the most of yourself and your employees, to attain the greatest productivity in the shortest time.
And how is it now? It wouldn’t be wrong to say, the opposite. A successful company is one, where people don’t need to work as much, can compress their stress effectively, be creative and find their idea of how to get things done. How is it possible then, that such a company has any profit at all, not to mention the success? The right answer is – it’s a company that knows how to use the advantages of digitalisation.
Well-organised management is the key for every firm. No matter what a company does, there are concrete tasks to accomplish, there’s a team to coordinate and a schedule to follow. If there are too many of those, no surprise, the result is plentiful stress and disorder. Workers spend most of their time organising and planning, yet this methodology is not efficient, takes too long, and has to be repeated in the same range, on and on. Communication fails; fights are provoked. The day passes and we realise that we’ve not even touched the main course of our work, even if we come back home feeling more exhausted than ever. Also, the thought that the following day it’s going to be the same… doesn’t help.
It is more than obvious that the future market doesn’t want to work in this way.
Is there then a way to get to a scenario of the successful company from above? Of course, there is. All that’s needed is a good organisation arranged by a proper system. But not just any system. The system I have in mind uses solutions that don’t just support the company to organise the work, but are in effect a new, digital, employee – one who is the best in their field, always knowing the answer, never failing or leaving the team on its own.
Such a system would use machine learning (ML), which is essentially a new concept of artificial intelligence implemented in computer solutions to learn all the data input by users, and then create the best scenarios of reacting to each case based on the data. What does this mean in practice? For example, intelligently reading data from invoices and bills regardless of their format or other documents – that requires no template, easier translations for new languages or additional elements that need to be read. The first step towards saving time and doing everything better.
What would be the next step then? Automatic process management, intelligent decision support, flexible adjustment of the workday plan to the employee’s needs, effective selection of performance indicators and active monitoring of them through the Bpower2 system. And even automatic creation of a register of contacts with customers carried out by sales reps and assigning logs to concrete tasks or client profiles with appropriate annotation and integrated analyses and statistics reports about collected data in chosen periods.
Everything above is a part of a concrete business philosophy that Bpower2 calls Lean Office. It presents a way of rational resource management in a company. The main rules of Lean Office methodology are presented as goal-oriented action and a clear definition of the structure and processes of activities carried out by employees. The goal of those actions should reduce unnecessary, repetitive activities, create a clear organisation plan, eliminate daily mistakes and balance working time to the actual capabilities of an employee.
How to achieve digital maturity in a company?
This is the essence of our work in Bpower2. In line with it, we have proposed a niche system to participants of the modern market that can lead them to create an intelligent company with a team focused on development, not on overwork.
The main element of Bpower2 system is a multifunctional-processes oriented multiplanner that employees can use for efficient communication with a team or with a client, as well as for optimal planning of their working day. But there’s much more. Among the many functionalities, there’s automatic, intelligent process mapping, extended document archiving options compatible with the client’s profile or extensive support for the customer service management (standard CRM modules and innovative solutions such as a call manager).
What does it mean in practice? A company using Bpower2 multiplanner in its team can fully focus on seeing through major projects instead of the routine organisational tasks or dealing with the results of faulty communication. An employee, at the beginning of each working day, knows in their personal planner exactly what to do, when to do it and in what order. They get access to every necessary piece of information or document in just one click. The efficiency boost provided by the implementation of the system is also noticeable when plans suddenly change or urgent tasks appear – one click is enough to reschedule everything according to the decision, which tasks can be postponed for later and which need to stay in the same schedule spot as before.
At the same time, the manager has full access to all the information needed – Bpower2 multiplanner is responsible for data analysis and gives the results regarding the effectiveness of sales, production or the status of project implementation. They do not have to involve other people to quickly find out about the situation in the company and its departments.
In this approach digitalisation is a unique tool that translates itself into more efficient work for a company while achieving higher satisfaction for employee and customer. Everything works faster and simply better.
This given example, provided by our approach toward the digitalised reality of business, shows how important technology is for the modern market and its participants. Companies that do not follow this trend just stay behind and limit themselves. On the other hand, those that are open to the future and digitalisation become market leaders.
Thus, our team focuses on creating this opportunity for small and medium-sized enterprises. We believe that our solution is what improves the modern market and opens new paths of development in business.
Daria Ekier